A few things worth knowing.

Our published terms list check-in at 4 p.m. and check-out at 10 a.m. Check your reservation instructions for the arrangements for your stay.

Contact the team in advance. Our terms say these arrangements depend on other reservations and the housekeeping schedule. Do not assume a change is approved until it has been confirmed.

Ask about the specific home, the cost and when heating must be requested. Where applicable, our terms explain that heating requested after arrival can take approximately 24–48 hours and is affected by outside temperature.

Read your quote and rental agreement before reserving. Our published terms state that final payment is required 30 days before check-in. Contact us if the documents for your booking need clarification; do not assume cancellation is free.

Let the team know before arrival. Occupancy must match the reservation and the home’s limits. Our terms require prior approval for exceptions to the stated occupancy and gathering rules.

Contact United promptly using the details in your arrival instructions. Our published office number is 407 255 2267; leave a message if there is no answer.

Check the individual property details and confirm anything essential before booking. Availability, charges and access conditions can vary; photographs alone do not establish what your reservation includes.